Roughly one year after Logitech launched its Harmony Express universal remote, the company is discontinuing the device and ending support. Harmony Express was meant to be a sleek, Alexa-enabled alternative to universal remotes with touch screens and cluttered programmable buttons. But Logitech says its “expectations were not met,” so it’s scrapping the device.

Logitech will officially discontinue Harmony Express on September 30th, at which time units in the field will no longer work. Customers who purchased the $250 remote can get a replacement Harmony Elite (still one of the best universal remotes) free of charge. Harmony Express owners can also request a full refund, but they may need to show proof of purchase.